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Supply of software and IT support services.

Contract award notice

Results of the procurement procedure


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
New Gorbals Housing Association Ltd
187 Crown Street
G5 9XT
United Kingdom
Telephone: +44 1414293782
NUTS code: UKM34

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Joint procurement
The contract is awarded by a central purchasing body
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement

New Gorbals Housing Association Supply of IT Software and Support Services.

Reference number: ESP: 3924
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Supply of software and IT support services.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 140 000.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKM34
Main site or place of performance:

New Gorbals Housing Association's office, Crown Street, Glasgow G5 9XT. Services can be supplied remotely.

II.2.4)Description of the procurement:

New Gorbals Housing Association requires software to manage its reactive repairs team work and be able to fully integrate with our existing housing and finance systems. The software will be required to retrieve and send information to our existing software without additional resources or third part imports and should work in real time basis. The software will process works orders, schedule jobs, manage staff hours, order materials, manage stock, digital authorisation of invoices, auto produce bills to customers and have a mobile capability that can work over all of the Associations software packages.

II.2.5)Award criteria
Quality criterion - Name: Technical compatibility with Employer's current IT systems / Weighting: 50
Price - Weighting: 50
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below
  • The works, supplies or services can be provided only by a particular economic operator for the following reason:
    • absence of competition for technical reasons

New Gorbals has existing integrated housing and financials software from Castleton PLC. We are looking to add job management and invoice processing to allow us to expand our current repairs software to allow job management and materials/invoice processing, which fully integrates with our current software systems. This software must be fully compatible with our current systems without additional resource requirements, imports or downtime. Castleton PLC software for job management and invoice processing is the only compatible software without these additional resource requirements.

IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 249-458856
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Castleton Technologies PLC
11 Whittle Court, Davy Avenue
Milton Keynes
United Kingdom
NUTS code: UKJ12


The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 140 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

(SC Ref:485031).

VI.4)Procedures for review
VI.4.1)Review body
New Gorbals Housing Association Ltd
187 Crown Street
G5 9XT
United Kingdom
Telephone: +44 1413533531
Fax: +44 1413531155
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: