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The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector ...

Voluntary ex ante transparency notice


Directive 2014/24/EU

Section I: Contracting authority/entity

I.1)Name and addresses
Highlands and Islands Enterprise
An Lòchran, 10 Inverness Campus
United Kingdom
Telephone: +44 1463245245
NUTS code: UKM6

Internet address(es):

Main address:

Address of the buyer profile:

I.4)Type of the contracting authority
Regional or local agency/office
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

Connected Communities Field Support Services.

II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector providers, inc. residential customers, throughout the Western Isles. In order to support the continuing operation of the CCBN, HIE require a supplier to assume responsibility of field maintenance (proactive & reactive) & the installation & commissioning of CPE. The supplier will be responsible for the future installation, commissioning & decommissioning of equipment required to support the ongoing operation of the network as a result of the DSSB fibre enabled infrastructure rollout (inc.reconfiguration of existing network equipment). HIE are formulating an exit strategy from the CCBN & the supplier will work with HIE in order to achieve this aim.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 755 000.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UK
II.2.4)Description of the procurement:

The scope of the services required to support the operation of the network can be summarised as follows:

- Fault Investigation & Resolution Management;

- Reactive and Proactive Maintenance;

- Moves, Shifts and Changes of equipment and PRTG Network Monitoring Sensors;

- Network System Administration and Security;

- Equipment Installation;

- Equipment Repair;

- Spares Management;

- Network Decommissioning.

II.2.5)Award criteria
Quality criterion - Name: Understanding of the Requirement, Risks & Challenges / Weighting: 20
Quality criterion - Name: Case Study / Weighting: 20
Quality criterion - Name: Management and Delivery Methodology / Weighting: 20
Quality criterion - Name: Management & Delivery Team / Weighting: 10
Quality criterion - Name: Health & Safety / Weighting: 10
Quality criterion - Name: Community Benefits / Weighting: 5
Quality criterion - Name: Fair Work Practices / Weighting: 5
Price - Weighting: 10
II.2.11)Information about options
Options: yes
Description of options:

It is expected that these services will be required from April 2017 for an initial period of 1 year, unless terminated in accordance with the provisions of the Framework agreement, with HIE having the option to extend for a period or periods together not exceeding 2 calendar years following the Initial Term.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

HIE may require the supplier to provide additional services. Any such modification shall be in terms of Regulation 72 of the Public Contracts (Scotland) Regulations 2015.

Section IV: Procedure

IV.1.1)Type of procedure
Negotiated procedure without prior publication
  • The works, supplies or services can be provided only by a particular economic operator for the following reason:
    • absence of competition for technical reasons

Under Directive 2014/24/EU of the European Parliament and of the Council, Article 32 2(b)(ii)- competition is absent for technical reasons.

HIE are bound by critical Service Level Agreements in relation to these services which includes public sector customers (eg Western Isles NHS & Police Scotland). These include, across all of the Western Isles, on site response times of max 4 hours. In addition, access to a number of key local sites can only be undertaken when individuals with specialist skills are accompanied by the specialist mast/tower management company Wireless Infrastructure Company (WIC) and/or individuals have the necessary accreditations received from WIC. This accreditation is currently only held by 3 locally based individuals. Rigorous training and examination and high costs are associated with this accreditation (c6 months & GBP 30k for the min 3 individuals required). The only supplier who both holds the required accreditiation and can meet the 4hr response time is Ontime IT and Comms Ltd. and no reasonable alternative or substitute exists. There is objectively only one economic operator that can perform the contract.

As the HIE Superfast Broadband project rolls out it is anticipated that demand for these services will diminish significantly. It is not foreseen it would be commercially viable for another supplier to put in place the on-island required services, systems and accreditations in order to respond to critical SLA response times. However, HIE intent to award this Framework on a 1+1+1 year basis to allow other potential suppliers, should they wish, to achieve this accreditation and make themselves known to HIE. It is therefore currently considered that the proposed award of contract to Ontime IT and Comms Ltd currently meets with the requirements of Regulation 33(1)(b)(ii) of the Public Contracts (Scotland) Regulations 2015.

IV.1.3)Information about framework agreement
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

Section V: Award of contract/concession

V.2)Award of contract/concession
V.2.1)Date of conclusion of the contract/concession award decision:
V.2.2)Information about tenders
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor/concessionaire
OnTime computer services
Unit 3, Rigs road, Stornoway, isle of Lewis
United Kingdom
Telephone: +44 1851702039
NUTS code: UK
The contractor/concessionaire will be an SME: yes
V.2.4)Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: 755 000.00 GBP
V.2.5)Information about subcontracting
The contract/lot/concession is likely to be subcontracted
Short description of the part of the contract to be subcontracted:

Radio/Fibre/Data/Electrical, repair and test NICEIC Civil Engineering, Duct laying, decommissioning.

Section VI: Complementary information

VI.3)Additional information:

The anticipated value for the initial 1 year period is 282 711 GBP. As some of the Services described will be ‘called off’ dependent on need, the initial period value and the values stated in II.1.7 and V.2.4 of this Notice (which relate to the total over the 3 year period) are estimates only.

Note: to register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

(SC Ref:482730).

VI.4)Procedures for review
VI.4.1)Review body
Highlands and Islands Enterprise
An Lòchran, 10 Inverness Campus
United Kingdom
Telephone: +44 1463245245

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: