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Provision of a Destination Management System (DMS).

Contract award notice

Results of the procurement procedure


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Ocean Point One, 94 Ocean Drive
United Kingdom
Telephone: +44 1314722222
Fax: +44 1415664074
NUTS code: UKM75

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Joint procurement
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Other activity: marketing / tourist board

Section II: Object

II.1)Scope of the procurement

Provision of a Destination Management System.

Reference number: VSEH11002
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Provision of a Destination Management System (DMS).

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 195 000.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UK
II.2.4)Description of the procurement:

Award of contract for the provision of a Destination Management System (DMS).

II.2.5)Award criteria
Quality criterion - Name: Capability — Service Delivery / Weighting: 20
Quality criterion - Name: Infrastructure and technology / Weighting: 15
Quality criterion - Name: System and component interface / Weighting: 20
Quality criterion - Name: Support and contract management / Weighting: 15
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

This contract award follows the publication of a VEAT (Voluntary Ex-Ante Transparency) Notice.

Section IV: Procedure

IV.1.1)Type of procedure
Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below
  • The works, supplies or services can be provided only by a particular economic operator for the following reason:
    • absence of competition for technical reasons

VisitScotland is currently undertaking a comprehensive strategic review of its digital environment. Included within this review is the Destination Management System (DMS). Upon conclusion of the review it is proposed that all recommendations and outputs that require to be procured will be tendered in accordance with current procurement legislation. The contract for the DMS will only be for an initial period of 12 months until the review is completed and a new tender is concluded. There is an option to extend by a further 6 months.

The economic operator mentioned in section V of this notice is the only operator capable at this time to provide VisitScotland with a DMS that integrates fully with the current organisational digital systems.

VisitScotland has a complex digital ecosystem which supports the brand, consumer marketing and customer experience needs, as well as a number of internal business processes. Notably the consumer website delivers services to end users that are reliant on the existing DMS product. It is not possible to operate the ecosystem without the ongoing support of New Mind and use of the existing DMS product of New Mind.

VisitScotland has developed a data services application layer, which exposes product data in an appropriate format to the website. This services layer integrates with a data interface provided by the contractor, enabling access to their product data schema. Importantly, VisitScotland has developed a search application used across the DMS that is integrated with the New Mind data interface. VisitScotland is therefore dependent on the data interface in order to access its data.

In addition to the above, VisitScotland's business customer community have access to an Extranet application, provided as part of New Mind's DMS product suite, which facilitates their management of their web listing(s) on the website.

IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 130-266416
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
New Mind
1.02 South Harrington Building, 182 Sefton Street, Brunswick Business Park
L3 4BQ
United Kingdom
NUTS code: UKD72
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 195 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

(SC Ref:507395).

VI.4)Procedures for review
VI.4.1)Review body
Ocean Point One, 94 Ocean Drive
United Kingdom
Telephone: +44 1314722222
Fax: +44 1415664074

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

VisitScotland observed a 10-calendar day standstill period at the point that information on the award of the contract was communicated to tenderers. This period allowed unsuccessful tenderers to seek further debriefing from the contracting authority before the contract was entered into.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: